Support

Every sign-in sends a one-time code to your work email address. If it has not arrived:

1. Wait a full minute — delivery is usually instant but can lag.
2. Check your junk or spam folder, and any quarantine your company's mail filter uses.
3. Confirm the email address on your account is the one you can actually read. Your administrator can check and correct this.
4. Ask your IT team to allow mail from our sending domain if your company filters aggressively.

Still nothing? Email info@ironwatchdog.com with your name and company and we will check whether the code was sent.

Use the password reset link on the sign-in screen of the web console. A reset link goes to your work email. Once you have set a new password it works in both the console and the mobile app.

If the reset email does not arrive, follow the steps in the question above — it is the same delivery path.

Your credentials were accepted but your account is not yet assigned to a rig, a crew, or a role. That assignment is made by your company's administrator, not by us. Ask them to confirm your role and the rigs you should see.

Please don't. Scorecards, shift history, and coaching are all tied to the individual, so a shared login produces a blended record that is useful to nobody. Ask your administrator to create an account for each person — there is no per-seat charge for additional users on a rig you already have under subscription.

Check the following, in order:

1. Face ID or Touch ID must be set up in iOS Settings → Face ID & Passcode before the app can use it.
2. Iron WatchDog must be allowed to use it — check Settings → Face ID & Passcode → Other Apps.
3. If your face or fingerprint fails three times, iOS falls back to your device passcode. That is expected iOS behavior, not a fault in the app.

You can always sign in with your password instead. Biometric unlock is a convenience on top of that, and your biometric data never leaves your iPhone.

Shift data reaches the app only after it has been uploaded from the rig and processed. On a rig with intermittent connectivity that can lag — the on-rig console stores data locally and forwards it when a connection returns, so a shift may appear hours after it ended.

If a shift is still missing a day later, or a figure looks clearly wrong, email info@ironwatchdog.com with the rig number, the date and shift, and what you expected to see. That is enough for us to trace it.

Pull down to refresh first. If that does not help, sign out and sign back in — that clears the local cache and fetches everything fresh. If it persists, delete and reinstall the app; your data lives on the server, so nothing is lost.

Still stuck? Tell us your iPhone model, your iOS version, and what you see. A screenshot helps more than a description.

Email info@ironwatchdog.com. For a bug, tell us what you did, what happened, and what you expected — plus your rig number and the time it happened, so we can find it in the logs. For a feature request, tell us the problem you are trying to solve rather than the solution you have in mind; it usually leads somewhere better.

The on-rig console shows its own connection status. Common causes are a lost cellular or satellite link, a console that has been powered down, or a disconnected sensor harness after a move. The console keeps recording locally through an outage and uploads when the link returns, so data is rarely lost.

If the console itself is dark or showing a fault, call us at +1 801 580 7444 — that one is worth a phone call rather than an email.

Let us know before the move. We will make sure the rig's records follow it to the new project and that nothing is misattributed. For a new rig, contact us about installation — the retrofit is designed to fit any rig type, and we handle the hardware and commissioning.